"Neil, sorry this review is so late. We had a wonderful experience using Neil, he was on-time(actually about 15 minutes early) helped us carry and load our stuff into his van along with strapping in our 2 carseats. Arrived at the airport in plenty of time. Our return trip had to be changed due to our son becoming ill while we were on vacation. Neil was such a wonderful man and meet us with a baggage cart in baggage claim. This was nothing we asked for but he said he knew how difficult it is traveling with children and even worse with sick children. Thank you so much for the great experience and we will definitely be using you again. Make sure you use his service, he is the bomb."