"Rex Key and Brian are 5 Stars for service, integrity and responsiveness. However, my review goes beyond the excellent service. My daughter was locked out of her apt due to a faulty night latch. The apartment complex who uses a third party vendor to manage their properties could not reach anyone to help her. We spent hours on the phone with the complex explaining that this issue was a faulty lock and the complex never issued a key (illegal). My daughter had brought this to management's attention multiple times and they never resolved it. So now my daughter is locked out, cold and without help from the complex at 10 PM and I am hundreds of miles away. My daughter called a few locksmiths who quoted abusive service fees just to come out. Rex was reasonable. My daughter and I did a three way call and spoke to Brian. As soon as he heard that I am a father trying to help my daughter who is in distress, he immediately came to her rescue. Not only was Brian there quickly, and resolved the issue quickly, he spent the time to educate my daughter about the Berkeley area and provided suggestions for her safety. This goes far beyond any expectation of service. As a father I can not tell you how much I greatly appreciate someone looking out for my little girl. Being involved with in the parents organization at CAL, I highly recommend Rex Key and Brian to all Berkeley student families."